Shipping FAQ & Shop Policies
Do you ship orders every day?
We have a small team that ships out all bakery orders every Tuesday. Place your order the previous day, Monday, by 10am PST to ensure your order goes out the next day. If you miss the order cutoff, shoot us an email and we'll see what we can do! (Usually we are able to ship it out that Wednesday.)
Can I place an order for a future delivery and not have my order ship out the following Wednesday?
Yes, simply select the date that you would like your order to ship out on the dropdown calendar. Plan on purchasing your treats appropriately and take into consideration the shipping time which you have selected. We always recommend UPS Next Day Air or 2nd Day Air!
What shipping service do you recommend?
We always recommend UPS next day air or UPS 2nd day air delivery, especially on East Coast orders. We bake our cookies fresh within 24 hours of shipping them out and do not use any preservatives.
Our cookies stay fresh for 3 weeks when stored in a sealed container, but the longer they travel the more they get thrown around. Small crumbs occur naturally, simply blot them off with a paper towel and serve!
What if I provided the wrong shipping address for my order? Help!
You have until 10am PST Monday, the day before your order ships, to change the shipping address. It is the customer's responsibility to provide the correct shipping address.
If you realize that you have written the wrong address and we have not yet shipped your order, email firstname.lastname@example.org ASAP with the correct address and we will do our best to make this change.
If you have provided the wrong shipping address and we have shipped your product, we cannot refund or replace those items.
Can I cancel my order after I've already purchased it?
Please note we charge a $2 processing fee on all refunded orders. You have until 12pm PST Monday, the day before your order ships, to cancel your order and receive a refund. We are a small operation and bake all of our treats fresh within 24 hours of shipping. If your request to cancel the order was not received until after we have processed and shipped the order out, we cannot guarantee that we can refund you.
What if there is a special limited edition cookie and I place the order to be delivered 6 weeks in advance? Is that really possible?
Please note that with limited edition cookies, we will try to do our best to fulfill all the orders that we receive but if we do not have those limited cookies in stock at the chosen date that is in the future (i.e. more than 4 weeks ahead), we will offer you a full refund. Unfortunately we cannot provide free shipping or any other discounts on your order if you placed the order with other items and we have already shipped your other items. If you want to make sure you receive the limited edition cookie, we recommend that you place the order to receive in the next several weeks.
I purchased Route Shipping Insurance Protection, how do I get a refund?
If your order arrived damaged or if it was delivered but no where to be found and you purchased our Route shipping protection, please submit a claim with them directly on their portal here. Please note that if Route does not cover your shipping charges and there is proof of delivery from the shipper, we cannot be held responsible for the shipping charges. Please note that you must wait until the order has been marked as delivered by the carrier in order to submit the claim.
Can I make a custom order?
We have a small team and work hard to fulfill all custom orders however this isn't always possible. Email us and we'll see what we can do! Our email is email@example.com
If a custom order's date changes after the invoice has been paid, the customer will be charged with a minimum of 25% change fee of the total order. This amount does not include any additional shipping fees for rush delivery. We often do not require signed contracts for our custom orders, however we do refer to email exchanges as confirmation on all details including the date of delivery. By completing the invoice, the customer agrees to our shop policies.
Please note that a custom order cannot be changed within 7 business days of the order's delivery date. All custom order sales are final and cannot be reduced or reimbursed for any reason.
What is the best delivery service?
We always recommend customers choose UPS Next Day Air Delivery shipping. Yes, it is a more expensive option but it is the safest, fastest option for our perishable products.
What if the weather messes up the shipping time for my order?
We are not responsible for any orders interrupted by weather delays. Sorry!
What if my order got lost in transit?
If Route shipping was not purchased and UPS confirms that your order was lost or damaged in transit, we will replace your order one time. If you would like your order shipped with an upgraded shipping service, additional fees may apply. If you would like your order sent to a different address, make sure you confirm with us that we have changed the delivery address. If Route shipping protection is not purchased with your order, we are not responsible for mailing out more than one box of replacement items.
I'm not sure when to place my order if you only ship once a week.
Remember, our cookies stay fresh up to 3 weeks when sealed properly so don't sweat!
If you are ordering for a specific date, we always recommend next day air delivery. Since we ship out on Wednesdays only, they'll arrive in pristine shape and you are guaranteed Thursday delivery. This especially follows for East Coast orders.
Where do your items ship from?
All items are shipped from Los Angeles, CA.
Do you ship outside of the US?
At this time, orders cannot be shipped to a PO BOX address. We ship to Hawaii, Alaska, Canada, Mexico, and Puerto Rico. If your country isn't on this list, send us an email and we'll see what we can do!
Do I have to sign for my Eat Your Flowers by Loria order?
Shipped orders will not require a signature to complete delivery, and will be left at the delivery address if no one is available to receive the package.
How do I track my shipment?
Once your order ships, you’ll receive an email with Tracking Information. You’ll be notified again if there are any unexpected delays while your package is in transit.
I have an issue that isn't on here, what do I do?
If you have any questions about when to order your treats, please email us firstname.lastname@example.org
Returns & Exchanges Policy
All sales are final. We do not accept returns. We do not provide refunds.
We highly suggest adding on route protection as that is the only way that your order can be refunded. Please note that Route insurance requires photos of your broken treats to be able to provide a refund.
We are unable to refund or replace stolen packages or unretrieved packages that have been confirmed as delivered.
Please ensure your delivery address is correct and secure. We are not responsible for items not received due to an incorrect or an incomplete shipping address.