Shipping FAQ & Shop Policies
SHIPPING FAQ & SHOP POLICIES
We are a small team making and packing our botanical treats by hand. Please read the information below carefully before placing your order, particularly if your order is needed for a wedding, event, birthday, holiday, or other specific date.
By placing an order with Eat Your Flowers, you agree to the policies below.
WHEN DO YOU SHIP ORDERS?
We ship bakery orders every Tuesday.
To have your order included in Tuesday’s shipment, please place your order by Monday at 8 AM PST. If you miss the cutoff, email us and we will always do our best to accommodate you, but expedited production or shipment cannot be guaranteed.
For custom, corporate, wholesale, and other large orders, the production and shipping schedule confirmed by email or invoice will apply.
CAN I ORDER NOW FOR A FUTURE DATE?
Yes! Simply select your preferred ship date using the calendar at checkout.
Please remember that the date you select is your ship date, not your guaranteed arrival date. You are responsible for selecting a shipping service and ship date that allow sufficient transit time.
WHAT SHIPPING SERVICE DO YOU RECOMMEND?
For the safest and fastest delivery, we recommend UPS Next Day Air or UPS 2nd Day Air, particularly for time-sensitive orders.
UPS and USPS Ground services are less expensive, but transit can take up to 10–11 days depending on the destination and carrier conditions.
Please keep in mind that choosing an expedited shipping service means we will ship your package using that service. It does not mean Eat Your Flowers can personally guarantee the carrier’s delivery date or time once the package has been accepted by the carrier.
I NEED MY ORDER FOR A SPECIFIC EVENT. WHEN SHOULD I ORDER?
If your treats are for a wedding, birthday, corporate event, holiday, gifting date, or any other time-sensitive occasion, we strongly recommend scheduling your delivery at least one week before the event whenever possible.
Our products are made with gifting and events in mind and many can be stored well in advance of serving. Please refer to the individual product page for that item’s specific shelf life and storage instructions.
Ordering early gives you a buffer in the unlikely event that UPS, USPS, or another carrier experiences a delay.
We cannot assume responsibility for a missed event date when an order is placed or paid for without sufficient production and shipping time.
ARE DELIVERY DATES GUARANTEED?
Eat Your Flowers guarantees that we will prepare and ship your order according to the production and shipping schedule agreed upon with you.
Once your package has been accepted by UPS, USPS, or another shipping carrier, however, transit and final delivery are outside of our control.
Delivery estimates provided by our website or the carrier are estimates provided by the shipping service and are not guarantees made by Eat Your Flowers.
Carrier delays can occasionally occur due to weather, holidays, service interruptions, high shipping volume, mechanical issues, routing delays, natural disasters, or other circumstances outside our control.
Eat Your Flowers is not responsible for carrier delays or missed delivery estimates after an order has been properly fulfilled and transferred to the carrier.
WHAT HAPPENS IF MY PACKAGE IS DELAYED?
We know how disappointing and stressful a shipping delay can be, particularly when an order is intended for a special occasion. We will always do our best to help you locate your package and communicate with the carrier when appropriate.
However, a carrier delay does not make an order eligible for a refund or replacement when Eat Your Flowers has correctly produced and shipped the order.
This includes delays resulting from weather, holidays, carrier volume, service interruptions, routing issues, or other circumstances beyond our control.
WHAT ABOUT NEXT DAY AIR OR OTHER RUSH SHIPPING?
Expedited shipping refers to the carrier service purchased for your package once it enters the carrier’s network.
We will make every reasonable effort to accommodate rush orders, but accepting a rush order does not transfer responsibility for subsequent carrier delays to Eat Your Flowers.
Rush production fees and expedited shipping charges compensate for the additional production and shipping accommodations required to prepare an order quickly and are non-refundable once that service has been performed.
WHAT IF I ENTERED THE WRONG SHIPPING ADDRESS?
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error before your order ships, please email us as soon as possible and we will do our best to update it.
Once a package has shipped, we may still attempt to request an address correction or reroute with the carrier, but we cannot guarantee that the carrier will accept the change or that the original delivery timeline will remain the same.
We cannot refund or replace orders that are delayed, misdelivered, returned, or lost because an incorrect or incomplete address was provided by the customer or because an address was changed after shipment.
Additional carrier fees associated with an address correction or rerouting may be charged to the customer.
WHAT IF WEATHER OR A HOLIDAY DELAYS MY ORDER?
Eat Your Flowers is not responsible for shipping interruptions or delays caused by weather, holidays, natural disasters, carrier service interruptions, or other circumstances outside our reasonable control.
This is precisely why we recommend allowing at least one week of additional time for important event orders whenever possible.
WHAT IF MY PACKAGE IS LOST IN TRANSIT?
If your tracking has shown no movement for more than 10 days and you purchased shipping protection, please contact us.
When eligible under the shipping protection purchased, we can arrange a replacement using the same shipping method. Upgraded shipping may require an additional charge.
If shipping protection was not purchased, we cannot provide a complimentary replacement for a package lost by the carrier. We recommend filing a claim directly with the shipping carrier.
WHAT IF MY PACKAGE SAYS DELIVERED BUT I CAN’T FIND IT?
Once a carrier confirms a package as delivered to the address provided, Eat Your Flowers cannot be responsible for packages that are subsequently lost, misplaced, stolen, or not retrieved.
Please check around the delivery location, with household members, neighbors, building management, mailrooms, and the carrier.
WHAT IF MY COOKIES HAVE CRUMBS OR BREAKAGE?
Our cookies are handmade and delicate. A small amount of crumbing can naturally occur during shipping.
We carefully package every order to minimize movement, but once a package enters a carrier network it will be handled and transported multiple times.
If you selected UPS Next Day Air and your cookies arrive significantly damaged, please email us promptly with your order number and photographs of the shipping box, packaging, and damaged product so we can review the situation.
CAN I CANCEL OR CHANGE MY ORDER?
Because our products are made and prepared specifically for each order, all sales are final.
We do not accept returns or exchanges of food products.
If you contact us before your order has entered production, we may be able to accommodate a cancellation or change at our discretion. Once production has begun, an order has been packed, or an order has shipped, it cannot be canceled or refunded.
CUSTOM, CORPORATE & LARGE ORDERS
Custom, corporate, wholesale, event, and large-volume orders require significant advance planning, ingredient purchasing, production time, staffing, and shipping coordination.
Payment of an invoice constitutes acceptance of the order details discussed by email and acceptance of these Shop Policies.
Once an invoice has been paid and production has been scheduled, custom order sales are final and cannot be reduced, canceled, or refunded.
If the customer requests a change to the event date, delivery date, quantity, shipping address, or other material order details after payment, additional production, administrative, rush, rerouting, or shipping fees may apply.
Date changes are subject to availability and may incur a minimum 25% change fee, in addition to any additional rush or shipping costs.
RETURNS, REFUNDS & EXCHANGES
All sales are final.
Because our products include food and other handmade goods prepared specifically for our customers, we do not accept returns or exchanges.
We cannot provide refunds or complimentary replacements for:
- Carrier delays or missed estimated delivery dates
- Weather or holiday shipping interruptions
- Orders that do not arrive by an event date when Eat Your Flowers shipped the order as agreed
- Incorrect or incomplete addresses supplied by the customer
- Delays resulting from an address change or rerouting request
- Packages confirmed as delivered but subsequently lost, stolen, misplaced, or not retrieved
- Lost packages when shipping protection was not purchased
- Minor cookie crumbs or cosmetic variation inherent to handmade botanical products
If we made an error with your order, please contact us promptly with your order number and photographs when applicable. We want to make genuine fulfillment errors right.
INTERNATIONAL SHIPPING & CUSTOMS
For international orders, we carefully complete the required customs documentation.
Any customs fees, duties, taxes, brokerage charges, or import fees are the responsibility of the customer and are not included in our prices or shipping charges.
Customs procedures vary by country and may cause delays outside our control. Eat Your Flowers cannot guarantee international customs processing or delivery dates.
If a package is refused because of customs fees or requirements, we are not responsible for additional shipping charges, delays, returned goods, or loss of product.
All international sales are final.
DO YOU SHIP TO PO BOXES?
At this time, we cannot ship orders to PO Boxes. Please provide a physical delivery address.
DO I NEED TO SIGN FOR MY PACKAGE?
Unless otherwise specified, our shipments do not require a signature and may be left at the delivery address when no one is available to receive them.
Please select a safe and secure delivery location.
HOW DO I TRACK MY ORDER?
Once your order ships, you will receive an email containing your tracking information.
Tracking updates, estimated delivery dates, and delivery scans are generated by the shipping carrier.
STILL HAVE A QUESTION?
We’re happy to help.
Please contact us at flowers@eatyourflowers.com before ordering if you have questions about shipping timing, particularly for weddings, corporate events, holidays, or other important dates.
